HiveWise Privacy Policy

Who we are

Last Updated and Effective as of: March 2, 2021

HiveWise Inc. (“HiveWise”, “we”, “our” or “us”) understands that privacy is important to you. Protecting your information is a key part of our product and service offerings. This Privacy Policy below discloses our practices regarding information collection and usage for our website located at https://getHiveWise.com/ and the HiveWise products available through that website (collectively, the “Service”).

Overview

  • We may collect personal information from users of our Service when it is voluntarily provided to us and use it for the purposes for which it was provided (see “Information We Collect Directly From You”).
  • We automatically collect information from users of our Service for analytical purposes and to enhance our Service (see “Information We Collect From You Automatically”).
  • We will not use or share your personal information with anyone except as described in this Privacy Policy.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use the Service. By accessing or using the Service, you agree to this Privacy Policy. If you have questions, you can always contact us using the information in the section below titled “Contact.”

Information We Collect Directly From You

We may collect information, including Personal Information such your name and email address, when you provide such information to us directly, such as when you contact us through our Service, send us an email, apply for employment or use our products through the website. Your provision of your personal information to us is completely voluntary. “Personal Information” is information that specifically identifies you.  We do not collect Personal Information from you unless you submit that information to us.

Information You Provide Through Our Products

If you subscribe to and/or purchase a product through our Service, your company’s data that is uploaded to the product, generated by the product for you or stored by you in the product belongs solely to you (“Company Data”). We will only use Company Data as set forth in this Privacy Policy, according to your agreement with HiveWise, as set forth in the product and otherwise with your consent.

Information We Collect Automatically

HiveWise, our service providers or our third party partners may also automatically collect information from you when you visit our Service through cookies and other tracking technologies. We may store some information on your device or device hard drive as a cookie or similar type of file (such as clear gifs, web beacons, tags, and similar technologies that work on mobile devices) to collect data related to usage of the Service. “Cookies” are pieces of information that may be placed on your device by a website for the purpose of collecting data to facilitate and enhance your communication and interaction with that website.   Such data may include, without limitation, the address of the websites you visited before and after you visited the Service, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Service you visit and what links you clicked on, the region where your device is located, and geo-IP data.We may use cookies to customize your visit to the Service and for other purposes to make your visit more convenient or to enable us to enhance our services.
We may work with third-party service providers who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Service.   For information about Google Analytics please click on this link: https://www.google.com/policies/privacy/partners/. To opt-out of Google Analytics, please copy and paste “tools.google.com/dlpage/gaoptout” into your browser and download the Google Analytics opt-out browser add-on.


How We Use Your Information


We use Personal Information and other information as described herein including for the following purposes:

  • to contact you about and provide you with our Services,
  • to personalize your experience with us,
  • to respond to your direct inquiries,
  • to provide, operate, maintain and update the Services that you have chosen to use,
  • to add you to our mailing lists and send you emails from time to time,
  • to maintain the safety, security, and integrity of our Service,
  • to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations,
    as described to you when collecting your information,
  • to consider you for employment when you apply for a job, and
  • to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by us about our Service users is among the assets transferred.

We reserve the right to use and disclose information that is not Personal Information in any manner permitted by law except as otherwise provided in this Privacy Policy.


Non-Personal Information:


As noted above, we may collect information that is not Personal Information (“Non-Personal Information”).  We may aggregate or de-identify Personal Information so that the information does not personally identify you or anyone else directly. Because Non-Personal Information, including aggregate or de-identified information, does not personally identify you directly, we may collect, use and disclose Non-Personal Information for any purpose permitted by law. In some instances, we may combine Non-Personal Information with Personal Information. If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information.

How We Share Your Information

Besides using your Personal Information ourselves, we may send your Personal Information and other information to other companies, affiliates and third parties in the following instances:

  • Service Providers. We may share your Personal Information and Company Data with third parties who may use your information to provide us services such as website hosting and e-mail delivery services. These third parties may have access to Personal Information and Company Data that is necessary to perform their functions.  
  • Legal Compliance and to Defend Our Rights. We may disclose Personal Information, Company Data and other information as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • Business Transfers. We may share your Personal Information, Company Data and other information with third parties in connection with a corporate restructuring, acquisition, merger or divestiture.

Please note that if you specifically consent to additional uses of your Personal Information, we may use your Personal Information in a manner consistent with that consent.

Security

The security of your Personal Information is very important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect in line with industry best practices. This includes but is not limited to using strong encryption, secure backups, SSL based encryption of web traffic, updating systems on a regular basis with patches for underlying software, and routinely rotated SSH keys. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

Data Retention

We will retain your information for as long as needed to provide you with the Service and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your information, we may continue to retain and use anonymous or aggregated data previously collected. In the event a client wishes to stop using the service and have their data removed, they may request to do so by contacting the HiveWise support team at support@gethivewise.com. However, even after data is removed, it may take up to 30 days for data to fully be removed from any back-up systems.

Other Services and External Links

As a convenience to you, we may provide links to third party websites, apps or services from within the Service. We are not responsible for the privacy practices or content of these third party sites, and by providing a link we are not endorsing or promoting such third party sites. When you navigate away from our Service, you do so at your own risk. We encourage you to read the policies and terms of every website, app or service you visit.

Opt-Out

To opt-out of any future promotional messages from us, you should send an unsubscribe request to us at support@gethivewise.com. We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of the Service may no longer be available to you. If you maintain an account to use a product through the Service, the agreement that governs your access to such product shall prevail over this Privacy Policy.

EU & UK Data Subject Rights

This section only applies to individuals in the European Union and United Kingdom.
If you are a situated in the EU or UK and the General Data Protection Regulation (“GDPR”) or a similar law applies, as a data subject, you have the following rights:

  • Right to access – This right allows individuals to obtain confirmation as to whether or not personal data concerning them is being processed and provide access to such personal data It also allows individuals to request details of the processing of their personal data including, without limitation, categories of recipients to whom the personal data have been or will be disclosed and purposes of processing.
  • Right to rectify – This right allows individuals to rectify any inaccurate personal data about them.
  • Right to restrict processing – This right allows individuals to block or suppress processing of personal data under certain circumstances.
  • Right to be forgotten – This right is also known as the “right to erasure”. It is an individual’s right to have personal data erased or to prevent processing in specific circumstances.
  • Right of data portability – This right allows individuals to move, copy or transfer personal data from one place to another in a secure manner without interrupting the integrity and usability of the information.
  • Right to object to processing – This right allows individuals to object to certain types of processing, including direct marketing, profiling and providing for purposes of scientific or historical research and statistics.

We shall only process your personal data pursuant to a lawful basis, which will usually be with your consent, when we have a legitimate interest, or to perform a contract to which we are subject. Additionally, if we rely on consent for the processing of your personal data, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

To exercise your rights under the GDPR, please contact us at data@gethivewise.com. Please note that in order for you to assert these rights, we may need to verify your identity to confirm your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In order to verify your identity, we may need to gather more personal data from you than we currently have.
If you are situated in the EU and have any complaints regarding our privacy practices, you have the right to complain to a supervisory authority.

Site Maintenance

Our Service is maintained in the United States of America. By using the Service, you authorize the export of Personal Information to the USA and its storage and use as specified in this Privacy Policy. We transfer Personal Information from the EU and UK to the USA and other countries, some of which have not been determined by the European Commission or UK to have an adequate level of data protection. Information stored in the USA may be subject to lawful requests by the courts or law enforcement authorities in the USA.

Changes to policy

We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time, provided that any such modifications will only be applied prospectively. Your continued use of the Service following the posting of any changes to this policy means you accept such changes.

Contact

For questions or concerns relating to privacy, we can be contacted at: data@gethivewise.com.